With respect to problematic circumstances where there is substantial interaction online, ICMediaDirect recommends tackling the complaint offline where likely by asking for the customer’s details or demanding to contact them confidentially. Specialists at the firm have noted that this can reduce the impact of any further mistakes and the pressure on the business manager handling grievances.
Read more: https://finance.yahoo.com/news/icmediadirect-reputation-management-ic-media-051411935.html
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